Course content

Smart Social City: Innovation strategies & processes

  • Theme 1. The social dimension of cities in the Smart Social City
  • Theme 2. Required technology, infrastructures, resources and players
  • Theme 3. Impact on administrative management processes and process architecture
  • Theme 4. Organisational models & managing cultural change
  • Theme 5. Catalogue of new services
  • Theme 6. Citizens and companies: communications plan and channels for services
  • Theme 7. Economic-financial model
  • Theme 8. Smart Governance: balanced scorecard & situation room
  • Theme 9. Workshops of innovation
  • Theme 10. The future: Smart social regions