Example: Meaning
1. HI Susan, Greeting OPENING
2a. the last day… Explanation
2b. so not to worry… Reassurance ACCEPTANCE OF
3a. Appreciate your flexibility… Thanks S’s PROPOSALS
3b. and expect we’ll be able to… Promise (mitigated)
4a. Plenary topic and title… Evaluation
4b. you might want to call that… Suggestion REQUEST FOR
5a. Look forward to meeting you… Assertion (formulaic)
5b. and will stay in touch... Promise (formulaic) CLOSING