This procedure enables you to submit complaints and suggestions, the outcome of which feeds into the institutional decision-making process and contributes to the ongoing improvement of the University. For more information, consult the details at the E-Office.

Your complaint or suggestion is not processed as an administrative appeal and does not interrupt the administrative periods for the resolution of requests stated in the current regulations.

Response time. The unit receiving your complaint or suggestion will respond within 30 working days by sending a mail to the address indicated in the form.


There are two ways to access the online form, depending on the user profile:

  • UB users: access with UB login details, no digital signature required.
  • External users: access with a recognized digital certificate, idCAT M˛bil or Cl@ve.