General competences:
- Interpersonal skills for work in interdisciplinary and multicultural teams.
- Capacity to use information and communication technologies for a range of purposes (to communicate with other professionals, to obtain information, to share knowledge, etc.).
- Capacity to search for and assess scientific evidence, to support assertions and actions in professional practice.
- Respect for diversity and a commitment to ethical professional practice.
Specific competences:
- Ability to prevent and manage conflicts by identifying the risk factors that trigger and perpetuate them.
- Capacity to apply mediation strategies and techniques to prevent and manage conflict situations in the family and community settings.
- Capacity to apply mediation strategies and techniques to prevent and manage conflict situations in commercial and organizational settings.
- Capacity to use suitable research methods and procedures in the field of mediation and intervention.
- Understanding of different areas of mediation (community, school, family, intercultural, workplace, criminal, health, commercial, business, international, environmental and online, among others) and their specific characteristics (type of conflicts, availability of information about and access to mediation, requirements and working conditions, legal framework, actors, etc.).
- Capacity to identify emerging contexts, open new markets, and distribute information about mediation to potential users.
- Capacity to design studies, use mediation research methods, prepare projects and protocols, create new concepts and develop innovative methods.
- Ability to communicate and transfer knowledge on mediation to wider society.
- Capacity to plan and guide a mediation process.
- Capacity to facilitate group dialogue, decision-making and negotiation.
